Email Etiquette & Management Training

This workshop will focus on appropriate email etiquette as well as email management techniques. As the primary communication tool, it is vital to have solid communications within the workplace be consistent, relevant, and professional. With email in-boxes overflowing and considerable time spent managing email it is important to craft email that is easy to read, respond, find and take action. Participants will learn not only skills to improve their communications but how to increase effectiveness with managing email.

email etiquette

Learning Objectives

Email Management Strategies

  • Learn the three key strategies to managing email
  • Learn the five steps to process email inboxes
  • Learn strategies to tag and identify email action items
  • Learn the four ways to organize, save and file email messages
  • Understand how to archive email messages
  • Gain strategies on how to deal with large inboxes
  • Learn about the search functions within the email system
  • Learn how to maximize functionality with email systems to improve efficiency
  • Gain skills on how to manage email with mobile devices

Creating Effective Email Communications

  • Understand the purpose and reason for email etiquette and protocol
  • Learn how to write effective email subject lines
  • Gain strategies in getting quick email response
  • Understand formatting guidelines to make email easy to read and respond to
  • Review the basic contents to get quick response and improve communications
  • How to respond to inappropriate email messages
  • Exercises to practice crafting emails and identifying problems
  • Understand basic legality to email retention
  • Learn key questions to ask before sending an email
  • Review the basic international protocol with email communications

Seminar Length: 4 hours
Class Size: 10-30 participants
Materials: 30 page workbook provided
Seminar Location: On-site at company
Equipment: LCD projector